Job Opportunities

Chief Executive Officer (CEO)

The Opportunity

At a time when all eyes are on affordable housing in the Greater Charlotte region, SHC has taken significant strides forward to increase access for people in need. The organization has onboarded several new assets and programs in recent years, increasing its scale and impact. Following the transformational, decade-long tenure of a retiring leader, the new Chief Executive Officer is taking the reigns of a growing agency with a compassionate team driven to meet the need for permanent supportive housing in the Queen City.

 

The Role

The CEO will be a visionary leader with excellent fundraising, administrative operations, relationship-building, and advocacy skills. Reporting to the Board of Directors, the CEO is responsible for overall leadership and operations of Supportive Housing Communities including personnel, finances, program growth and development, communication, fundraising and management of overall operations. SHC has experienced significant growth in recent years and the new CEO will continue growth and sustainability  in conjunction with staff, Board and key stakeholders. Key responsibilities include:

 

Strategic Management and Leadership

  • Serves as a strategic, visionary leader with the ability to transparently communicate goals and vision to staff, Board and key stakeholders.
  • Oversees all operations of the agency, working in partnership with the Board of Directors and the appropriate committees.
  • Establishes a clear vision for continued growth and expansion for SHC.
  • Works closely with development, design, and oversight of program growth and expansion approved by the Board.
  • Provide direct supervision of Accounting Manager, Director of Development, Chief Operating Officer, Accounting Manager and outside accounting firm. Oversees all SHC personnel.

 

Board Relations

  • Communicates regularly with the Board and engages the Board in meaningful participation to further SHC goals.
  • Maintains an effective and collaborative relationship with the board and implements policies, programs and goals as established by the Board.
  • Works with members of the Board to help identify and onboard new members to further advance the SHC mission.

 

Community Building and Public Relations

  • Serves as the lead spokesperson and relationship-builder in the community. Initiates and strengthens relationships and collaborations with organizations and leaders connected to SHC mission and goals.
  • Develops collaborative relationships with other service agencies, including the government and faith communities and other entities.
  • Expands public and community awareness; representing the agency to the community, including the media.
  • Participates in community strategic planning to maximize community resources while maintaining vision and mission of the organization.
  • Oversees production of annual report and periodic newsletters.

 

Fundraising and Resource Development

  • Maintains relationships with major donors of the organization.
  • Explores ways for Supportive Housing Communities to gain support and resources.
  • Manages grants and reporting requirements; providing necessary documentation.
  • Cultivates trusting positive relationships with philanthropic foundations, corporations, individual donors, faith-based organizations, and city, county, federal, and state government to support growth of the organization.

 

Financial Management

  • Ensures that financial records are organized and maintained in partnership with the Board of Directors.
  • Identifies outside financial management resources.
  • Approves requisitions and ensures ethical accounting standards are followed by implementing
  • effective checks and balances.
  • Works with the Finance Committee and Board of Directors in maintaining monthly and annual financial/status reports on activities of the agency.
  • Manages the yearly budget process involving SHC staff.
  • Ensures fiscal stability. Develops and oversees annual budget after approval by Board of Directors.

 

Human Resources Oversight

  • Holds regular staff meetings. Provides coaching and encouragement to staff, fostering a cohesive, positive team culture working effectively to support SHC mission and goals.
  • Approves job descriptions and job duties.
  • Is ultimately responsible for the hiring of employees but may incorporate the help of supervising staff and/or board members.
  • Develops and implements annual salary administration plan within parameters defined by the Board of Directors.
  • Identifies and implements insurance coverage and other employee benefits.
  • Oversees annual performance reviews and maintains written records in personnel file as required by law.

 

Internal Policy

  • Oversees the development, updates, and distribution of internal policy and procedures.
  • Oversees daily operations to ensure staff members employ effective procedures.

 

Program Oversight

  • Maintains and revises programs of Supportive Housing Communities with input from COO, staff and Board.
  • Oversees eligibility guidelines and program requirements employing evidence-based client centered models.
  • With the COO, oversees a system that monitors program outcomes.
  • Regularly meets with residents and ensures that residents are treated fairly within the social work code of ethics and confidentiality law.
  • Creates an environment that is supportive of the residents, staff, community, Board and volunteers.

 

Maintenance and Property Management

  • Works with the COO to assure effective operations, building maintenance and routine inspections.

 

Performs other job duties as requested by the Board of Directors and committee chairs, within the scope of the position.

 

Required Qualifications & Competencies

The ideal candidate will have the following capabilities and qualities:

  • A demonstrated commitment to the SHC mission and the community in which it serves.
  • Ability to facilitate the mission of the organization and provide staff supervision while working in a nonprofit environment.
  • Ability to serve as a strategic visionary leader with a demonstrated track record as a change manager with excellent fundraising, administrative operations, financial management, program growth and development, relationship-building, and advocacy skills.
  • Fluent, cogent, oral and written communication skills, and the ability to present formally to senior management, Boardroom audiences, staff, residents, HUD, City of Charlotte and the community.
  • Ability to fundraise with sound knowledge of grant and contract writing, special events, direct mail, corporate giving, endowment programs and other relevant forms of development.
  • Previous experience in engaging Board relations, developing policies, goals and objectives (optimizing the inherent resources of board members) and onboarding and training new members.
  • Creative and compassionate attitude towards serving the homeless/formerly homeless population, with an ability to define win-win parameters on behalf of the agency and residents.
  • Integrity and well-defined principles, practical business instincts and the ability to adapt to corporate and nonprofit environments.
  • Master’s level degree required; and ten years of progressive leadership experience in field of low-income housing and/or homeless services or equivalent in human services.

 

To Apply

Supportive Housing Communities has partnered with Next Stage to help in this hire. All inquiries, nominations and applications should be directed via email to Next Stage (search@nextstage-consulting.com). Applications must include a compelling cover letter and CV to be considered for the role. Please also indicate where you learned of the opportunity. Please note that only those candidates invited for screening will be contacted. NO PHONE CALLS PLEASE.

 

Supportive Housing Communities provides equal employment opportunity to all persons without regard to race, color, creed, age, sex, religion, disability, nationality, or sexual orientation , and promotes the full realization of this policy through a positive, continuing program of affirmative action.

 

About Next Stage

Next Stage is a strategy and implementation firm based in Charlotte, NC and serving nonprofit organizations and social cause start-ups throughout the Carolinas. Next Stage works with nonprofit organizations to develop game-changing strategies and strengthened operations in service to mission and long-range vision. For more information about Next Stage, please visit nextstage-consulting.com

Housing/Leasing Specialist

Position Summary:  Responsible for providing assistance and support to homeless families and individuals seeking housing. The Housing/Leasing Specialist is the professional whose primary duties include eligibility determination, identifying housing for applicants, coordinating and executing move-ins and move-outs and completing annual re-certifications along with move in/outs and quarterly unit inspections.

 

Reports to:  Director of Housing and Property Management

 

Tasks:

  • Conduct initial housing intake and assessment for each family/individual accessing services to evaluate housing needs.
  • Recruit and maintain a good partnership with landlords for scattered site housing.
  • Complete lease paperwork including related addenda, rent calculation, etc.
  • Coordinate with the case managers to ensure clients have the necessary items to secure housing.
  • Provide information and instruction to clients regarding how to complete a housing application, housing search, tenant rights and responsibilities, including: observation of rental agreement rules, and being a good neighbor.
  • Document all resident encounters and maintain thorough and accurate records for reporting purposes.
  • Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options.
  • Conduct Move in/out, monthly and quarterly unit inspections as needed.
  • Assist with lease violations, non-renewals, and evictions for residents when needed
  • Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture.
  • Conduct all business in accordance with agency policies and procedures, Fair Housing, HUD, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and regulations pertaining to apartments, public housing, and supportive housing programs.

 

 

Qualifications:

Bachelor’s degree in Social Work or Human Services plus two years of experience providing case management, housing services, or other relevant human service experience preferred, will consider a combination of education and experience in a health or human services field providing case management or housing services to homeless individuals with mental disabilities (i.e., persons properly diagnosed as suffering from mental illness, alcoholism, or substance abuse).

 

To apply: Please send cover letter and resume to hr@aplacetoliveagain.org. Qualified applicants only!

Maintenance Supervisor

Position Summary: Is accountable for all SHC maintenance operations. Maintenance supervisor will oversee and coordinate the workers who maintain and repair electrical, plumbing, ventilation and other building repairs needed. The maintenance supervisor will evaluate systems and facilities to determine needed repair and maintenance, both short and long-term. Some administrative duties and reporting is required.

 

Reports to:  Director of Housing and Property Management

 

Tasks:

  1. Track and maintains reports for all regulatory property inspections (e.g., elevator, sprinkler system, etc.) Ensures compliance with HUD, CHA and City of Charlotte requirements and expectations.
  2. Update required reports concerning work orders completed move-outs, move ins and provides information to the Director of Housing and Property Management.
  3. Assure time sheets and mileage forms are documented accurately and submitted to the Director of Housing and Property Management for processing for payroll.
  4. Maintain a positive customer relations attitude. effectively orally with residents who have special needs. Sensitivity and experience working with people living with a disability and/or formerly homeless is required.
  5. Fulfill the performance standards of this position and complies with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
  6. Implement and manage the system for handling resident service requests. Whenever possible, all requests should be completed within 24 hours. Schedules the on-call rotation for the staff and assists with service as necessary.
  7. Keep all safety material current and readily accessible. This includes MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, EPA regulations, and OSHA requirements.
  8. Maintain an awareness of the condition of physical property throughout the community and immediately corrects unsafe conditions.
  9. Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant units. Also, maintains expenditures in line with the budget unless prior approval from the Director of Operations has been obtained.
  10. Maintain accurate records regarding quarterly and preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc. Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition. Diagnoses and performs minor or routine maintenance or repair involving the following on a daily, weekly or as needed basis.

 

Qualifications:

  1. Position requires at least 3 years experience in property maintenance or equivalent field.
  2. Work Hours: Minimum of 40 hours per week. Weekends as circumstances warrant; on-call for emergencies.
  3. An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
  • Hand Tools Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
  • Power Tools Wrenches, grinders, sanders, drills, saws, etc.
  • User-Moved Aids Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
  • Mechanical Equip. Motors, pumps, compressors, blowers, electric and hand power augers, etc.
  • Measuring Devices Calipers, voltmeters, ohmmeters, testing meters.

 

To apply:

Please send cover letter and resume to hr@aplacetoliveagain.org. Qualified applicants only!